VTrips Reviews: Is VTrips Property Management Worth It?

With a portfolio of over 7,000 STRs and a team of more than 1,000 employees, VTrips is one of the big names in the vacation rental management industry in the US market. But is VTrips worth it for owners and hosts looking for passive rental income?

In this VTrips review, we’ll go over the property management services provided by the company, its pricing structure and typical rates, the terms that it offers to property owners, and the process that it applies. We’ll also have a look at the VTrips reviews written by hosts and guests to find out the main pros and cons of working with this Airbnb manager. Finally, we’ll end with the three best alternatives to VTrips for owners looking for different management models.

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What Is VTrips?

VTrips is a vacation rental management company that offers premier services in 30 top resort markets across the US. The property manager delivers comprehensive services to investors aiming for passive income from their short-term rental properties.

VTrips was founded by Steve Milo in 2002 and has its headquarters in Jacksonville, FL. Steve Milo established the company out of his own passion for traveling. The VTrips mission is to help owners maximize revenue by consistently generating more bookings.

In 2026, VTrips manages 7,000+ listings, after acquiring four smaller short-term rental companies in Georgia, North Carolina, and Texas a few years ago. The company has over 1,000 team members, working in 23 offices.

VTrips property management services are available in the following US states and cities:

• Alabama: Fort Morgan, Gulf Shores, and Orange Beach
• Florida: Daytona Beach Area, Northeast Florida, Northwest Florida, and Southwest Florida
• Georgia: Savannah and Tybee Island
• Hawaii: Maui
• Maryland: Deep Creek
• New Mexico: Ruidoso and Santa Fe
• North Carolina: Pleasure Island and Topsail Island
• South Carolina: Hilton Head
• Tennessee: Douglas Lake Area, Gatlinburg, Pigeon Forge, and Sevierville
• Texas: Aransas Pass, Corpus Christi, Fulton, Galveston, Jamaica Beach, Lamar, Port Aransas, Rockport, Surfside Beach, and Taft

As a premium STR management company, VTrips specializes in providing special experiences to guests. Thus, they focus on certain types of short-term rentals, including:

• Pet-friendly Airbnbs
• Luxury Airbnbs
• Group-accommodating properties
• Homes with private pools
• Lakefront houses
• Beach homes
• Mountain cabins
• Properties close to fishing locations

The VTrips business model is usually suitable for the following types of STR owners:

• First-time Airbnb hosts with zero experience in the vacation rental business
• Multi-property investors who need professional support when growing their portfolio
• Absentee owners willing to make extra money from their property
• Owners of waterfront and luxury properties who’d like to offer top services and experiences to their guests
• Real estate investors looking for passive income from their investment properties

Next, let’s take a look at the specific services that the company offers.

VTrips Airbnb Property Management Services

As a full-service property management company, VTrips provides everything that’s needed to rent out a house on a short-term basis while earning passive income. This includes:

• Listing properties on Airbnb, Vrbo, Booking.com, and other OTAs
• Direct bookings by listing on the VTrips website to avoid OTA fees
• Professional photography to emphasize the most attractive features and amenities of your home
• SEO marketing to boost the visibility of rental listings
• Targeted marketing and advertising including direct phone calls, emails, and social media to get repeat guests
• Dynamic pricing based on market trends, local occupancy, and competitors’ rates, delivered through a partnership with Beyond
• Revenue management through a proactive approach with real-time monitoring and adjustments
• Professional housekeeping to have your property always ready for guests
• Professional linen program to provide your guests with comfortable sleep
• 24/7 guest management including communication and emergency services
• Property maintenance supported by expert technicians

VTrips deploys a mix of vacation rental management technology and human-driven services with the aim of creating long-term value for owners and guests. The company operates through a network of 23 local offices, and each rental gets a dedicated property manager.

VTrips Fees & Costs

A VTrips review shows that the company doesn’t officially disclose information about the property management fees that it charges. According to third-party sources, the rate reaches up to 30% of monthly revenue, which is a significant percentage. If you make $4,000 per month in bookings, VTrips would retain $1,200, leaving you with $2,800 before all other expenses. The company is also likely to ask for a one-time onboarding fee when you’re first getting started with them.

Additionally, some sources report that VTrips imposes a 10% supervisory fee on all maintenance work that they do for your property. It’s important to keep this amount in mind when you try to figure out how much VTrips management will cost you as short-term rentals demand significant repairs due to faster wear and tear.

VTrips Terms & Conditions

Owners need to sign a vacation rental management agreement before working with VTrips. However, the company doesn’t specify the terms of the contract and whether long-term commitment is required.

That’s why it’s crucial to ask your local office for a copy of the agreement and review it carefully before deciding whether to go with VTrips. Specifically, focus on:

• The duration of the contract
• Cancellation policies and cancellation windows
• Early exit penalty fees
• The exact services that the company will provide
• The precise fees that you’ll have to pay including onboarding, ongoing management, occasional maintenance, and cancellation

How you manage your Airbnb property is one of the most important factors for the success - or failure - of your rental business. You have to know what to expect from the professional property manager and how you can leave in case you’re not fully satisfied.

VTrips Management Process

VTrips takes over all the work that’s required to manage a vacation rental and lease it to short-term guests. This means that you can enjoy fully passive earnings from your STRs.

However, the VTrips property management process also implies that you lose control over the decisions related to how your property is listed, marketed, handled, and maintained. The property management team typically takes responsibility for pricing, guest targeting, maintenance priorities, and other operational decisions on behalf of owners.

This model is ideal for hands-off, remote investors who don’t want to be involved in the management of their properties and who don’t plan to apply for the short-term rental tax loophole. However, owners who prefer to remain involved in strategic decisions and maintain material participation in their rental business may find alternative management models better aligned with their goals.

VTrips Reviews by Hosts & Guests

There are a few hundred online reviews of VTrips. The vast majority of them are written by guests, with almost no reviews from STR property owners. The average ratings of the company on third-party review websites are rather low, but reviews are still a mix of positive and negative feedback.

You can find reliable VTrips reviews on:

• Birdeye: 3.6/5 stars based on 476 reviews
• SmartCustomer: 1.4/5 stars based on 111 reviews
• Yelp: 1.4/5 stars based on 60 reviews
• BBB: 1.1/5 stars based on 28 reviews
• Trustpilot: 2.1/5 stars based on 10 reviews

In their positive reviews of VTrips, renters praise the comfortable vacation homes furnished with multiple amenities and the great locations right next to the beach. Guests are also impressed with the cleanliness of the properties and the smooth booking process. According to some guests, the team members are very polite and help even with last-minute cancellations.

VTrips Complaints

While some guests are satisfied with the services they received from VTrips, most guest feedback consists of complaints.

The most common complaints about VTrips include false listing information which doesn’t match the actual state of the rentals. Renters have come across delays in check-in times, broken windows, lack of sufficient linen, and - in general - properties that have not been properly prepared. Other guests had to deal with filthy homes infested with bugs. Customers also report total lack of care and responsibility on behalf of the VTrips property management teams.

Is VTrips Worth It?

Based on our in-depth review of VTrips services and fees and on what customers have to say about it, the property manager can be a good match for investors who want to make passive income from luxury rentals in select resort locations. Premium management companies working with high-end properties typically charge more than the average, so VTrips fees of up to 30% of booking revenue are adequate.

However, VTrips is not the right fit for the owners of standard vacation rentals inside and outside the market coverage area of the company. In this case, full-service Airbnb management fees start at around 20%, so you can find significantly more competitive options.

Additionally, the lack of VTrips reviews by hosts means that you cannot really understand what the company does well and what it doesn’t from the perspective of investors. Finally, the predominantly negative reviews by hosts raise a red flag that VTrips might not be doing enough to meet the expectations of hosts and vacationers.

3 Best VTrips Alternatives & Competitors

Considering the generally low ratings of VTrips on online review platforms, it’s a good idea to check out possible alternatives.

Here are the top three competitors of VTrips for different types of properties and owners:

VTrips vs Fairly

Best for: Owners who value flexibility and control

Fairly offers an alternative to the traditional management model provided by VTrips and other competitors. Instead of imposing restrictions on your listing and pricing and running local operations through contractors, Fairly does things differently.

The Fairly vacation home management model is based on the idea that personalized care and services lead to satisfied guests who write better reviews, which bring more bookings at higher rates. In sum:

Personalized local care → Exceptional guest experiences → Stronger ratings → Better long-term home performance

Fairly implements this model through a combination of hyperlocal services and cutting-edge technology, enabling owner control without day-to-day operations. The company provides:

• Software vacation home management platform that helps you optimize and streamline crucial aspects like listing, distribution, pricing, and advertising - with support from a Vacation Rental Expert - while giving you full control over all decisions. Instead of imposing certain daily rates and listing positioning on you, the Fairly platform helps you improve your home’s performance through guided recommendations.
• Local caretaker marketplace to choose a local professional to manage all on-the-ground operations including guest communications and support, housekeeping, maintenance, and more. While standard property managers use rotating local staff and contractors, with Fairly you partner with the same caretaker in the long term to build a fruitful relationship. They get to know your home, your preferences, and your guests’ expectations to help deliver consistently high-quality experiences for both owners and guests.
• Vacation Rental Experts who provide guidance on pricing, marketing, caretaker selection, and other strategic decisions whenever you need support. However, Fairly Vacation Rental Experts are not account managers who simply report on the performance of your property. Instead, they are your trusted advisors who help you manage your home better.
• 24/7 back-up support. In case your caretaker is unavailable at any point, the Fairly team will handle communication with guests on their own or with your support to provide instant support. Immediate, competent assistance is one of the most important factors to generate positive reviews in the vacation rental industry.

Most importantly, with Fairly, you retain control over strategic aspects of your vacation home management. For instance, you can adjust pricing based on your preference in favor of occupancy vs personal use or other factors. You can also take care of communication with guests if you want to build your own brand. This means that your contribution counts as material, so you can take advantage of the short-term rental tax loophole, which allows you to offset W-2 income.

Meanwhile, Fairly charges more transparent and lower fees than VTrips at 20% of nightly prices. There are no additional hidden fees, like onboarding, maintenance coordination, guest service, and early cancellation. Caretakers receive 5% of revenue (from the Fairly share) plus cleaning fees that you set together. This payment model motivates them to take better care of your rental property to boost their own income.

Fairly doesn’t require long-term commitment, and you can exit anytime without extensive notice requirements. At the same time, the company promises to push up your annual revenue by at least $5,000 when coming from a property manager or self-management.

Fairly has an Airbnb rating of 4.92 - significantly above the 4.6 or lower average for professionally managed listings - testifying to the supreme quality of services provided to your property’s guests. As you can see on Manager Review, in their positive reviews, travelers highlight the excellently maintained and prepared homes, the top guest supplies, the on-spot local recommendations, and the welcoming local teams.

Owners also show a high degree of satisfaction with Fairly services. They enjoy the professional care for their homes, the easy transition from other companies, the get-it-done mindset, and the timely communication.

Guest and owner satisfaction is the natural result of a management model that combines personalized local care with technology-driven optimization. By aligning homeowner goals, local property care, and guest experience, Fairly helps create the conditions for stronger long-term property performance while preserving owner visibility and control.

VTrips vs Evolve

Best for: DIY hosts in need of tech support

Unlike VTrips, Evolve is a half-service vacation rental manager, which means that their services focus on streamlining the most time-consuming tasks for hosts. While Evolve helps automate pricing, listing management, and guest communications, owners remain responsible for coordinating housekeeping, maintenance, and other local operations. As a result, Evolve tends to work best for hosts who already have trusted local service providers in place.

In terms of coverage, Evolve is available in a lot more locations than VTrips, which means that it can serve the needs of investors nationally. However, with such wide spread, you also risk major discrepancies in quality from one location to another and from one team to the next. Compared to VTrips, Evolve has a significantly larger portfolio of over 30,000 rentals, so the company might be spreading too thin.

Evolve fees start at 10% and reach 15%+. While this sounds considerably more affordable than VTrips fees, you have to do a lot of the work on your own. Moreover, you can expect an onboarding fee of $250 and extra charges for things like tax remittance and other legal support.

Evolve has thousands of online reviews by both hosts and guests on websites like Manager Review and Trustpilot. Positive feedback emphasizes the wonderful properties, the hard-working team members, the efficient customer support, and the intuitive online platform. Negative Evolve reviews complain about loose enforcement of house rules, unreasonably low pricing, badly maintained homes, and poor communication.

VTrips vs Casago

Best for: Hosts looking for boutique-style services

Casago is yet another VTrips alternative for owners searching for full-service property management. Currently, this is the largest Airbnb property manager in the US market, with over 37,000 listings, after its acquisition of Vacasa in 2025. As opposed to VTrips, Casago is truly a national company.

Casago operates a franchise business model, under which the main company trains local teams and provides them with the necessary technology, but local offices operate with a significant degree of independence after the initial training and onboarding process. The Airbnb manager offers end-to-end services, including interior design in select markets, depending on the expertise of the local office.

Casago works with 12-month property management contracts, but owners have the option to leave with a 60-day notice if they are not happy with the level of services. Their fees are between 20% and 30% of monthly revenue and vary from one market to another. The onboarding fee can be up to $400. This means that Casago rates and VTrips rates are comparable.

Although it’s been on the market since 1996, Casago has generated only a few hundred customer reviews on third-party websites like Manager Review and Google Reviews. The overall ratings are a bit higher than VTrips’. Owners and guests value the productive partnerships, the good-looking properties, the quick responses to issues, and the fast communication. Others complain about poorly maintained and cleaned rentals, extra fees, inaccurate listings, and last-minute cancellations.

How to Get Started with VTrips Property Management

To get started with VTrips, you can fill in an online contact form on the website of the company.

Conclusion

Based on VTrips reviews, the services that the company delivers are not always enough to meet guest expectations, resulting in generally low overall ratings. This is a challenge that can arise in large property management networks where service quality may vary from one market and local team to another. That’s why many hosts look for alternative models that focus on personalized local care and more owner control.

If you want your home to meet and exceed guests’ expectations each and every time, check out Fairly. We combine hyperlocal care with the latest technology while giving you full control over all strategic decisions. Book a consultation now to boost your vacation home’s long-term performance.

FAQs

What Do VTrips Do?

VTrips provides comprehensive property management services for short-term rentals in about 30 resort markets. The company does all the work needed to run an Airbnb business, from listing and marketing, to housekeeping and maintenance. It operates through a network of local offices as well as independent contractors. VTrips aims to help owners make more money from their vacation rentals while building long-standing relationships with them and with guests.

How Does VTrips Compare to Airbnb?

VTrips and Airbnb serve different roles in the vacation rental industry. Airbnb is a booking marketplace where individual hosts can list their properties for rent while managing them on their own or through professional property managers or teams. Meanwhile, VTrips is a full-service STR management company that lists properties on platforms like Airbnb and manages them on behalf of owners.

From an owner’s point of view, Airbnb offers more flexibility but also requires active work to run a profitable business. With VTrips, you lose a significant part of the control over the management of your property but gain passive income in exchange.

What Are the Benefits of Using VTrips?

The main advantages of hiring VTrips are the professional management of your property which can lead to more revenue and the hospitality-quality services to guests which should boost guest reviews and overall rankings. Moreover, working with a property manager allows you to invest remotely and to expand your portfolio in multiple markets without having to worry about stretching too thin.

However, these benefits come with tradeoffs, including reduced owner involvement in strategic decisions and management fees that can be significant (up to 30% of gross revenue) depending on the market and property type. In their reviews, some guests mention poorly managed properties and suboptimal services from the VTrips team, which means that your home could not be performing up to its potential.

Who Is the Founder of VTrips?

The founder of VTrips is Steve Milo, who established it in 2002 in Florida and is currently acting as Managing Director. Milo is a self-taught property management professional who started VTrips out of his love for traveling.