Casago Reviews: Is It Worth It for Vacation Rental Owners?

While Casago has been managing vacation rental properties for 30 years, the brand became even more popular after its recent acquisition of Vacasa, completed in 2025. With its long history and significant portfolio, is Casago worth it for STR investors and owners?

In this Casago review, we’ll explore the property management services that the company provides, the fees it charges, the terms under which it works with hosts, and the processes it applies. We’ll dig into positive and negative reviews of Casago by property owners and guests to highlight what customers like and don’t like about working with the property manager. We’ll conclude with the top three alternatives to Casago for vacation rental investors with various needs and expectations.

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What Is Casago?

Founded in 1996 and headquartered in Scottsdale, AZ, Casago is one of the most established vacation rental property management companies in the US. Steve Schwab launched Casago as an owner-centric property manager that aims to serve the interests of owners at all times while providing quality properties and services to guests to make them feel at home. After merging with Vacasa in 2025, Casago became the biggest STR management company in North America.

Casago runs a franchise-based model which allows it to operate across the country and beyond. Franchises benefit from access to Casago’s expert support, training, and technology.

Casago focuses on top Airbnb destinations and resorts and covers over 50 markets. However, its services are not available in all US states. Currently, the company works with over 37,000 vacation rentals.

In addition to short-term rentals, Casago also manages furnished and unfurnished long-term rentals and corporate housing. It works with different types of properties including beachfront and lakefront houses, cabins, condos, mansions, and others.

Casago Property Management Services

Casago provides full-service vacation rental property management services to entire properties. While the company works with long-term rentals too, Airbnb management is at the core of its business.

Casago services offered to Airbnb investors and hosts include:

• Property listing creation and optimization to perform well in the Airbnb algorithm and generate reservations
• Professional photography to create high-quality listings that rank well and attract bookings
• OTA distribution and optimization including Airbnb, Vrbo, Booking.com, and others
• Listing on the Casago Vacation Rentals website to bring direct bookings and avoid paying OTA fees
• Targeted marketing including SEO, email, and social media to reach past and potential new guests for repeat customers
• Dynamic pricing to optimize occupancy and income
• Revenue management to maximize profits
• Guest screening to protect properties and avoid liability
• Guest communication and services before, during, and after the stay for positive guest reviews and better ratings
• Cleaning, laundry, restocking, and housekeeping services for professionally managed rentals
• Post-cleaning property inspections to meet guests’ expectations
• Local hospitality and concierge services for high-end services
• Maintenance coordination to prevent costly repairs
• Airbnb tax collection and remittance (where relevant) to run compliant short-term rental operations
• Recurring fees management including utilities WiFi, pest control, and HVAC plus reporting expenses to the owner for streamlined expense treatment
• Owner portal with real-time performance reporting to keep investors in the know
• Owner payout transfers to automate hosts’ earnings

Since each Casago office is locally owned and managed, the level of quality of Airbnb property management services varies from one location to another. Thus, it’s important to get in touch with your local representative to understand what exactly you can expect from the local franchise.

In some markets, Casago can help owners get their property guest-ready through:

• Interior design and furnishing services that align with local trends, look well on photos, and bring 5-star guest reviews

As Casago reviews shows, the exact services that you get depend on the expertise and specializations of the local team.

Casago Commitments

Regardless of location, Casago commits to:

• Advocacy: Casago handles properties professionally as an advocate for their owner.
• Transparency: Owners get access to detailed reports.
• Stewardship: Casago follows high standards of housekeeping and hygiene.
• Communication: The company provides frequent updates and is always available for questions.
• Revenue optimization: Casago works towards maximizing the earnings of listings through strategic marketing and dynamic daily rates.

These values make up the Casago owner-centric approach to vacation rental management.

Casago Types of Owners

The Casago property management services serve the needs of the following types of owners:

• Absentee owners who invest remotely
• Second-home vacationers who’d like to make money from their second home when not using it personally
• Real estate investors with multiple properties looking for ROI optimization
• First-time short-term rental hosts in need of guidance and support to learn the business

All in all, Casago services aim to enable vacation rental investors and owners to generate passive income while still staying at their properties from time to time.

Casago Costs

Casago charges a single Airbnb management fee that’s calculated as a percentage of the monthly revenue. However, the company website doesn’t specify the amount as it varies by location and level of service. In most cases, Casago charges between 20% and 30% of gross revenue. The cost could exceed 30% if your property has a lot of amenities that require frequent maintenance work.

Additionally, owners need to pay a one-time onboarding fee which can reach about $400. If your local franchise offers interior design services, the cost is custom.

Guests also pay a service fee with every reservation made through Casago which is calculated on the rent, fees, and applicable taxes.

If you’re considering hiring Casago, one of the first things you have to do is to ask your local office for the property management fee and what services it includes to decide whether it’s worth it.

Casago Terms

Casago doesn’t expect property owners to sign long-term contracts, but it still works with one-year property management agreements. Nevertheless, hosts can cancel the agreement with a 60-day notice in case they are not happy with the extent and quality of services. They have to honor reservations made for this time.

Casago Management Process

Casago aims to implement a straightforward short-term rental management process for owners’ ease. The first step is to contact the local Casago team by submitting an online enquiry form through the website or calling. Then, you meet with the General Manager to provide information about your property. The General Manager will visit the property, inspect it, and take photos.

If you agree on the terms, the next step is to get your property listed on booking channels and advertised by the Casago team. Rentals can start getting reservations within a few weeks, in most cases.

Down the road, Casago delivers comprehensive services required to run a vacation rental business. You receive your earnings - after necessary deductions such as property management fees, utilities, and maintenance cost - at the end of the month.

Casago Reviews by Hosts & Guests

Although Casago has been in business for 30 years, there are only a few hundred reviews of the company on third-party websites. Casago reviews from owners and guests show both positive and negative experiences, highlighting the main pros and cons of dealing with this property manager.

You can find reliable Casago customer reviews on:

• Facebook: 88% recommendations based on 300 reviews
• Google Reviews: 4.5/5 stars based on 271 reviews
• Yelp: 2.6/5 stars based on 81 reviews
• BBB: 1.59/5 stars based on 22 reviews
• Reddit

Good Casago reviews by hosts highlight the effective communication, prompt handling of issues, strict enforcement of house rules, fruitful partnerships, and useful advice.

At the same time, positive feedback from guests mentions cozy spaces, nicely furnished properties, well-stocked houses, proper cleaning, and quick responses from the property management team.

Casago Complaints

While Casago reviews offer a mix of good and bad points, there are some complaints that potential customers should keep in mind when making a decision.

Negative reviews by owners complain about poor maintenance by local teams and subpar housekeeping services that lead to black mold and sticky floors. Hosts face bad reviews from renters due to the dare state of their properties. Some hosts mention that the company is a bad fit in the local market.

Meanwhile, multiple poor Casago reviews by renters report last-minute cancellations which compromise family vacations as well as inability to cancel reservations in case of emergency. Unhappy guests complain about unreliable information about fees and unexpected charges that the company refuses to refund. Properties in need of urgent maintenance, dirty homes, presence of rats, inaccurate listing information including missing amenities, and lack of support when issues arise are mentioned too.

Is Casago Worth It?

According to Casago reviews, the company can be a good fit for owners who want a traditional, fully managed vacation rental experience and are comfortable delegating operational and strategic decisions to a property management company. Casago's comprehensive services allow investors to take a largely hands-off approach while relying on local teams to manage guest communication, housekeeping, maintenance, and day-to-day operations.

However, because Casago operates through independently owned local franchises, the quality of service can vary significantly from one market to another. While some owners praise the professionalism and responsiveness of their local team, others report inconsistent maintenance standards, communication issues, and experiences that fall short of expectations. As a result, it's important to evaluate the reputation and track record of the specific Casago office serving your market rather than relying solely on the national brand.

Also Casago may be less suitable for owners who want greater visibility into how their property is managed or who prefer to remain involved in key decisions related to pricing, positioning, guest experience, and operational strategy. These owners often look for alternatives that combine professional support with a higher degree of flexibility and control.

Ultimately, whether Casago is worth it depends on your priorities as an owner. If your goal is a hands-off management model, Casago may be a viable option in markets with strong local teams. If you're looking for a more flexible approach, you may want to explore alternative models.

Top 3 Casago Alternatives & Competitors

While Casago might be a good fit for short-term rental property investors, other hosts look for a different model - for instance, half-service or more flexible management.

Following are the three best Casago competitors for different types of hosts and properties:

Casago vs Fairly

Fairly is not a typical vacation rental management company as it operates a different business model from Casago and competitors, which provides owners with a higher degree of flexibility and control. Fairly was designed with the philosophy that personalized services and better care lead to stronger guest reviews and average ratings which bring more revenue in the long term.

The logic behind Fairly’s approach to vacation home management can be summarized simply:

Better property care → Better guest experiences → Better reviews → Better revenue

To implement this idea in practice, Fairly gives you access to:

• Software platform that can help you optimize and automate listing, pricing, marketing, distribution, and operations while remaining in charge of key decisions. This vacation home management platform relies on local data from comps and the latest technology to help you set up your listings for success.
• Guidance from a Vacation Rental Expert. While you receive on-demand recommendations from proven professionals in the industry, you have the final say in all critical aspects of positioning and pricing your listing in accordance with your overall strategy.
• Fairly marketplace of local caretakers where you can find the right professional to manage on-the-ground operations. You work with this person in the long term so that they can deliver the best services to your home and your guests. That’s a key difference between Fairly, on the one hand, and Casago and other competitors, on the other hand. While traditional property managers work with rotating housekeeping staff, Fairly helps you build a long-term relationship with a trusted local caretaker who becomes deeply familiar with your property, your preferences, and the expectations of your guests. The personalized services that they deliver result in more 5-star reviews and more bookings.
• 24/7 back-up support. In case your caretaker is temporarily unavailable, the Fairly team jumps on communication with guests to address any urgent matters on their own or in cooperation with you. Providing immediate support is one of the main factors contributing to positive guest reviews in hospitality.

As a result of this innovative approach to property management, Fairly reviews demonstrate overwhelmingly positive experiences. The company has an Airbnb Superhost status with an average rating of 4.9, which exceeds the average of 4.6 or below for professionally managed listings. In their reviews, some of which you can see on Manager Review, owners and guests praise the professional attitude, proactive team, great locations, top properties, and excellent housekeeping.

In terms of fees, Fairly charges a single fee 20% of nightly revenue (cleaning fees excluded) for comprehensive services. There are no extra or hidden fees, regardless of the property type and the market. Caretakers take 5% of revenue (from Fairly’s fees) plus the cleaning fees (that you set together). This payment model incentivizes them to provide outstanding services.

Meanwhile, Fairly guarantees a $5,000 increase (or more) in annual revenue when transitioning from an Airbnb property manager or self-management. This improved performance is the ultimate result of the hyperlocal care for your vacation home and guests powered by technology and national expertise and supported by owner involvement. 

Casago vs Evolve

Unlike Casago, Evolve specializes in half-service vacation rental management. The company provides DIY owners with the technology needed to automate tasks like listing, pricing, marketing, and financials. Meanwhile, activities such as housekeeping remain the responsibility of the host or their team. Evolve can connect owners with a local network of contractors in each market, but the host has to select them and manage them.

Similar to Casago, Evolve works only with entire homes that meet some minimum requirements, but in general Evolve-managed properties are less luxurious than Casago-managed houses. With regards to portfolio, the company manages over 35,000 STRs in North America, so it’s a bit smaller than Casago but still one of the largest in the region.

Evolve offers a few price tiers, depending on the level of support that you need. The fees range from 10% to 15%+ of monthly revenue. This costs significantly less than Casago fees, but services are also more limited.

There are thousands of customer reviews of Evolve on websites like Manager Review and Trustpilot. Positive Evolve reviews talk about the user-friendly platform, quick owner payments, excellent properties, good furniture items, and helpful teams. Negative reviews complain about ineffective pricing strategies, badly enforced house rules, poorly maintained properties and amenities, and suboptimal communication.

Casago vs Awning

What makes Awning different from Casago in the short-term rental management industry is the ability to choose between half-service and full-service provision. Awning, acquired by RedAwning in 2024, focuses on STRs but also works with long-term rentals, similar to Casago.

While Casago offers interior design and furnishing services in some markets, with Awning this prep work is available in all 50 states. The company has more than 20,000 vacation rentals under management, distributed nationwide. Through Awning, hosts can obtain a specialized Airbnb insurance, delivered by Obie.

Awning property management fees start at 10% of revenue and go up for more comprehensive services. Lawn and amenity maintenance support is available but charged separately. Similar to Casago, Awning makes most strategic decisions about the management of properties, letting investors enjoy passive revenue but taking away a certain degree of control from them.

Awning has only a few online reviews, mostly available on Trustpilot. Satisfied customers discuss the professional services, caring team members, and good communication. Less satisfied hosts and guests mention properties that are poorly taken care of in addition to bad business organization.

How to Get Started with Casago

To get started with Casago vacation rental management services, you can fill in an online contact form available on the company website or call your local number.

Conclusion

Casago reviews show that the company can be a good fit for owners seeking a traditional, hands-off property management solution. However, because service quality can vary across local franchises, it’s important to evaluate the experience and reputation of the team operating in your market. Owners looking for greater flexibility, visibility, and involvement in key decisions may prefer alternative management models.

If you're looking for a more owner-centric approach to vacation home management, Fairly combines local caretakers, technology, and expert guidance to help owners simplify operations while staying in control of their investment. Sign up on your own or book a consultation meeting.

FAQs

Is Casago a Reputable Company?

Casago is a legitimate full-service property management company with a long standing in the US vacation rental market. The company has worked with thousands of short-term and long-term rentals, and currently it has the largest portfolio of vacation rentals in the US after its acquisition of Vacasa.

Still, Casago reviews by both hosts and guests mention some worrisome facts, like properties that are not properly maintained and cleaned, suspicious charges, and poor communication practices.

All in all, the quality of services provided by Casago depends largely on the efforts of the local team. Local offices operate with a significant degree of independence after the initial training and technology handover.

How Many Properties Does Casago Have?

As of May 2026, Casago manages more than 37,000 short-term rentals in over 50 markets. The vacation rental inventory of the company expanded significantly after its merger with Vacasa in 2025. Additionally, Casago also has some long-term rentals and corporate housing units under management.

Who Is the Owner of Casago?

Steve Schwab is the owner and CEO of Casago. He founded the company in 1996 after gaining experience with a small, family-owned vacation rental business in Arizona. Schwab established Casago based on an owner-centric approach out of his passion to serve homeowners.

The Casago executive team also includes President Joseph Riley, CTO Carlos Corzo, COO John Banczak, and more.

What Makes Casago Different?

Casago is different from other property management companies as it has a wider stretch than any other property manager in the US market, managing 37,000+ Airbnb rentals. This is made possible through a franchise model which allows Casago to reach nationwide markets but also can lead to differences in service quality, communication styles, and operational practices from one market to another, as demonstrated in Casago reviews.